Firstly a perfect cook must cook must have four main skills .These are :
*Safety skills
*People skills
*Ability to work under pressure
*Work in speed while rush
And be prepared to have a couple of good questions for them so they understand you have done your homework and prepared for the interview.
Here are the Top 20 common interview questions and answers for McDonalds Grill cook:
Q-1 Have you ever worked in fast paced environment?
Ans- A fast paced work environment is an environment in which employees are asked to balance many tasks back to back or simultaneously. In a fast paced work environment, there is very little downtime, and employees are asked to go at full speed all day long. Fast paced work environments can feel busy or stressful, but some people thrive in such situations and find them energizing and invigorating. So you need to be loyal here and if you have experience working well in fast paced environment than only you can say yes to this and share your bad & good incidents happen while working in fast paced environment. This question is your opportunity to tell your interviewer that how good you are in working in fast paced environment . You can share your ideal working environment also with your interviewer that in which environment you find yourself comfortable while working or can work more productively.
Q-2 How do you go about handling a situation with an angry customer?
Ans- Handling a angry customer is the daily bread in this field. Here interviewer is trying to find out that how good you are in handling angry customers on daily basis. Here you need to elaborate on your answer with ideas of making angry customers happy with your service. The way in which you handle an interaction with an angry customer can lead to a successful resolution of the problem or a lost customer because good customer service starts with how you treat every customer as valuable. It also involves knowing the inventory, being familiar with company policy, and courteously guiding customers so that problems are resolved.
Q-3 What is your favorite food item in our menu?
Ans- Being prepared for any question like this a restaurant owner or club manager may throw at you should help your chances of getting hired. Not having good answers to any of these questions may hurt your changes of qualifying. It's important you do your homework before interviewing for any position like this. How big is the establishment? What type of cuisine do they serve? What is the price range of the menu? Who are their clients? Because here your interviewer trying to find out your interest in their food , how much dedicated or excited you are to work for them and cook their special cuisine. Answer this question be showing proper interest in there food .
Q-4 How much experience you have in cooking field?
Ans- Here you need a little honest creativity to match the experiences required with the ones you have . People skills are people skills after all .You just need to show how customer service skills can apply to internal management positions and so on. The interviewer would want to know that not only you can do the job but you can make the difference and bring significant contribution Simple as that.
For best answer first prepare a good Resume which is well written and includes as much of the above-mentioned experience option as possible without being cluttered with irrelevant information. The best way to respond is to describe your responsibilities in detail and to connect them to the job you are interviewing for.
If you don't have specific career related experience speak about prior experience that has helped you develop the specific knowledge and skills required for the position you are applying for.
Q-5 When do you realize that you love to cook?
Ans- Here interviewer is trying to see that how much passionate you are about cooking or you take cooking just as a profession only. Tell them how much you love cooking . Share the incidents by giving examples of time when you started cooking .
Q-6 How far do you live?
Ans- Interviewer is trying to to find out if you’re able to start work at a certain hour or relocate for the position. If you’re targeting positions that require relocation, don’t be afraid to state in your professional summary on your resume and online profiles that you’re willing and able to relocate immediately. If you have family in the area or you’ve lived there in the past, there’s nothing wrong with stating that you have an established, local support system. May be that wanted to ask by this question that would you be able to start work at 9 am, every day at the office? So answer accordingly .IF you live far from office that tell them that how will manage to reach office on time everyday.
Q-7 Discuss about your weak points.
Ans- Here you need to turn your negative into positive, you need to share your those points which are actually you strong points somewhere. Here your interviewer want to see that you are willing to address your weaknesses and work on them , they are testing your ability to respond to difficult questions and maintain your composure under pressure.
Select a trait and come up with a solution to overcome your weakness. Stay away from personal qualities and concentrate more on professional traits.
Q-8 On a scale of 1 to 10, where do you rate cleanliness of work stations?
Ans- Clean workstations mean clean food preparation activities and clean food. Your answer will demonstrate that how much curious or careful you are for safety of your customers. You should always rate it 10 only. Tell them how you keep your workstation clean always.
Q-9 What best can you bring to our menu?
Ans- Use this question to show your interviewer that you know your way around a restaurant. Give an answer that uses some common restaurant terminology. Also, use this question to highlight why you want to work in a restaurant. This well let your prospective interviewer know you’re not just there to collect a paycheck. Here you need to share your planning that what best and how you will bring to their menu . Tell them by sharing your ideas that how much productive you will be for them.
Q-10 Would you consider yourself a team player?
Ans- This is a very important and very popular question which could be phrased in many different ways. As well as preparing your answer to, “In what ways are you a team player”, you should also draft answers to all the alternative questions I’ve listed above. There will be common ground between your answers but each will have a slightly different slant to it. While the obvious answer is yes, interviewer want you to expand on this question by offering examples and explaining how you can be a valuable member of their team.
Example Answer : I find that working in a team increases the work performance, as well as creates a proper work flow and information distribution between team members which ensured that the project is completed in a timely and efficient manner.
Q-11 Why are you applying here?
Ans- Here interviewer want to see your willingness to work here . The interviewer is looking for an answer that indicates you've thought about where you want to work that you're not just sending your resume to any company with a job opening. Researching the company and industry before your interview will make you stand out as a more informed and competent applicant. You don't need to know every detail at the very beginning of the search, but you should know enough to justify a genuine belief in your own mind that there is a basis for you considering this company, and for that company to consider you. They want to feel secure that, in explaining why you want this particular job, that you truly get what the job is and have done some research on the company.
Describe the challenges of the role, even if it is a job that is pretty routine. Tell them the things that float your boat, the things you have just been doing, the challenges you really enjoy and give some brief examples.
Q-12 Are able to work comfortably with our crew?
Ans- It's important to think about how you work with others because even if your role in the company doesn't require a lot of communication, you will still need to deal with those you work with in a professional and personable manner. Interviewer is interested in knowing your soft (people) skills as they are in your hard (quantifiable) skills. Show that you are a sociable person and easily get on with other people (you should have been doing this from the moment you entered the interview room). Indicate that you like people and consider other people as important. Share one of the incidents when you were successful in working with other crew members.
Q-13 How often are you late for work?
Ans- This question is to check how much punctual you are for you work. To prove your efficiency you need to share examples of some incidents that how you used to reach office on time always . How much focused you are for your work and your schedule.
Q-14 Describe a time you helped a co-worker finish a job on time?
Ans- Your answer will show that how much helping you are by your nature. So provide an example of a time you helped a co-worker and describe the situation in detail.
Why did the person need assistance?
What did you do to help?
What was the end result?
Q-15 Discuss your Extracurricular Activities.
Ans- If asked about extracurricular activities on a interview, stress the ones that are most germane to the job. It takes a lot of stamina and dexterity to work in restaurants, whether you are an assistant manager or waitress. Therefore, tell the interviewer about your softball or volleyball league, or discuss your workout routine at the local health spa. Employees who participate in athletic events tend to deal with stress better, according to Food Management Search, and can be more productive. If you are interviewing for a bookkeeping job at the restaurant, your analytical skills as an avid chess player may impress the interviewer.
Q-16 How would you diffuse a situation with an upset customer?
Ans- One of the most difficult things about working in customer service can be the people. Whether you work in food, retail, or hospitality, sooner or later, you'll come face to face with a furious, irate, or unruly customer. Never fear there are tried and true ways to smooth over the situation in a way that works for you, the business, and, most importantly, the customer. Interviewer wanted to see your ability here that how you normally deal with upset customer. To answer this question you need to use example s of past incidents that how you handled an upset customer. Here i am sharing some steps to diffuse a situation with an upset customer :
* Listen to emotion without emotion
* Let the customer know you are truly listening
* When it’s your turn to offer a reply, apologize, empathize and maintain a calm and caring tone
* Take responsibility
* Resolve or repair as quickly as possible
* Follow up
Q-17 How do you ensure safety of your customers?
Ans- Safety of customers is very important in every field . Safety of customers should be your first priority always. To ensure safety of customers you should :
* Develop and use best practices and procedures to achieve and maintain high standards of service quality
* Deal with customers in a straightforward, polite, helpful, open and professional manner
* Lay the foundations quality customer service through the provision of good working conditions for staff
* Consult customers to identify their needs an develop our services to meet those needs . These are things what interviewer wants to here from you.
Q-18 During a rush how would you ensure efficient and quality food preparation?
Ans- Chefs and head cooks are usually responsible for directing cooks in the kitchen, dealing with food related concerns, and providing leadership. They are also the most skilled cooks in the kitchen and use their creativity and knowledge of food to develop and prepare recipes. If you’re running a grill place primarily serving steak, you want line cooks that are good are grilling. Hiring the right people with the right skills makes your kitchen more productive and efficient. Skills required to ensure efficient and quality food preparation :
* Active listening
* Monitoring
* Speaking
* Coordination
* Time management
* Service orientation
* Critical thinking
* Judgement and decision making. You need to use these skills to answer this question by sharing any incidents that how you use this skills to ensure efficient and quality food preparation .
Q-19 How would you approach a customer that has complained about your dish?
Ans- Everyone working in the food service industry will have to deal with customer complaints at some point in their career. Whether it's something as simple as getting the wrong drink at a fast food restaurant or a service complaint at a high-end gourmet restaurant, how you handle the complaint makes all the difference. Listen to the customer's concern, be sympathetic and do whatever you can to fix the problem immediately.Take advantage of the experience to make improvements to your products or service as necessary. Ways to handle customer complaints :
* Listen to your customer
* Be aware of body language
* Always apologize
* Offer some freebies
Q-20 Tell me about the hardest challenge you have ever faced?
Ans- Here interviewer wants to check that are you able to face challenges or not, do you have the ability to handle and have overcome from any kind of challenges. This question is a chance to show an interviewer how, when faced with tough times, you turn to your inner strength and innate skills to find solutions. As with all answers to interview questions, it’s important to be thinking about how this helps paint a picture of someone they want to hire and not just someone who has had a lot of bad stuff happen and survived.
Example Answer : The toughest challenge which I faced was when I was given a responsibility of a particular project which I had to finish in a particular deadline so I worked in and out to make sure that I completed that particular project within the stipulated deadline so that it can create a positive outlook of me in front of my management.
Here we are come with the interview questions asked in McDonald's interview, with the help of Glassdoor.com.
Ans-Here interviewer wants to know that what can you contribute to McDonald's. They want to know what you will be bringing to the table and how the company will make the right decision in hiring you. Therefore, you need to have an appropriate and convincing answer to this question and that can be given by discussing your past accomplishments and your future ambitions. You should also be careful before you go to the interview and read up on their company, then you will be able to figure out how your skills best match for the company you are applying for. Make the interviewers know that you care the company's development and self improvement equally. And you can try to state your career goals or plans in bigger vision.
