When interviewing, it's important to know as much as possible about the airline you are applying to. Then emphasize the positive things you have learned when you're asked what you know. The big positive about this question is that you can show off your knowledge. Some applicants clam up, and don't go beyond absolute basics, which simply reduces their input. So to answer this question effectively you must:
- Spend a lot of time on their website, if they have one.
- Use search engines to research the airline & individuals.
- Look at Glass door and Indeed to see what employees say.
- Use LinkedIn to search for the airline / staff profile.