CABIN CREW INTERVIEW QUESTIONS AND TIPS HOW CRACK INTERVIEW:Cabin crew or flight attendants are members of an aircrew employed by airlines primarily to ensure the safety and comfort of passengers aboard commercial flights, on select business jet aircraft, and on some military aircraft.The role of an air cabin crew member is to provide excellent customer service to passengers while ensuring their comfort and safety throughout the flight. They are trained to deal with security and emergency situations which may arise and can administer first aid to passengers.Cabin crew ensure that all emergency equipment is in working order prior to take off and that there are enough supplies. They also help passengers to board the plane and give a demonstration of safety procedures and equipment.Air cabin crew strive to make the flying experience a pleasant one for the passengers and will serve refreshments and meals and sell gifts and duty-free items. Cabin crew may work on short or long-haul flights.
Think about what is important to the role of cabin crew to get an idea of what might be covered in your interview. You need to be an excellent communicator, place high value on great customer service, you need to be hard-working, proactive, have a good awareness of safety, be able to follow instructions and implement protocol, manage conflict and deal with difficult people and situations calmly….the list is pretty long! But by giving some thought to what is required in the role you can get a good idea of what sort of questions you might be able to expect.
Another good way of working out what you need to demonstrate is to pay close attention to any documents you are sent in advance of your interview such as the ‘job description’ or ‘person specification’.You need to make sure your experience matches what the interviewers are looking for.
Entry requirements:Entry requirements can vary between airlines so you should check with them for exact details.
In general, you will need a good standard of education, including GCSEs (grades A-C) in maths and English, or equivalent qualifications, and previous experience in a customer service role.
You will also need:
a good level of fitness and color-normal vision
a smart appearance
the ability to swim well
a valid passport with no restrictions for the countries the airline travels to.
Skills required in cabin crew member are:
*Excellent 'people' skills.
*A confident and friendly manner.
*Tact and discretion.
*A polite but firm approach when dealing with difficult customers.
*A clear speaking voice.
*The ability to work as part of a team.
*Calmness under pressure and in emergencies.
*Sensitivity towards people who are anxious or upset.
*Good maths skills for handling cash, including foreign currency.
Working activities or duties of cabin crew:
*Welcoming passengers on board and directing them to their seats.
*In case of emergencies, cabin crews are there to reassure passengers so that they follow the correct emergency procedures. The crew may have to deal with several emergencies such as cabin fires or first aid situations.
*At the end of a flight cabin crew members are there to make sure that passengers disembark the aircraft safely. The crew members are then asked to complete a written report that records all details of the flight.
*Informing passengers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away.
*Attending a pre-flight briefing, during which air cabin crew are assigned their working positions for the upcoming flight (crew are also informed of flight details, the schedule and if there are passengers with any special requirements, such as diabetic passengers, passengers in wheelchairs or the number of infants on board).
*Completing paperwork, including writing a flight report.
*Ensuring passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers.
*Giving first aid to passengers where necessary.
*Serving meals and refreshments to passengers.
*Selling duty-free goods and advising passengers of any allowance restrictions in force at their destination.
*Making announcements on behalf of the pilot and answering passenger questions during the flight.
*Carrying out pre-flight duties, including checking the safety equipment, ensuring the aircraft is clean and tidy, ensuring that information in the seat pockets is up to date and that all meals and stock are on board.
After recruitment process when you will get select:
Once you have been successfully accepted by an airline to work as a cabin crew member you will have to complete a mandatory 4-6 week training course, which is governed by the Civil Aviation Authority and the European Joint Aviation Authorities. This training course is called SEP (Safety & Emergency Procedures) the SEP training is paid for by the airline plus you will also get your first month’s wages. During this time you will be trained on:
*Ditching (landing on water)
*Security Related Issues
Tips for cabin crew interview:
*Always stick to the question you were asked. Don’t stray away from the discussion and move to irrelevant and unrelated topics.
*Prepare in advance some examples and answer the questions in specifics not in generalities.
*If you don’t have a skill, just tell the interviewer and don’t try to cover it up by giving examples that are not relevant. Even if you don’t have that particular skill, you might have some related skills and you can discuss them further if the interviewer wants to hear more.
*Prepare in advance couple of topics or ask any questions that may have resulted from the information exchanged during the interview.
*Try to establish the time frame for a hiring decision to be made and who you should get in touch with to follow up the status of your application.
*Sincerely thank the interviewer for the time spent with you. Give a firm handshake and make eye contact when doing this.
*Being successful at your cabin crew final interview is all about confidence. Confidence comes from being prepared.
Now here are the Top 30 Cabin Crew interview questions:
1)What you know about the duties of a cabin crew member?
Ans. As I already discussed about the duties of cabin crew member, so you only need to read them and understand the duties of cabin crew member in better way to answer the question like this effectively. Just be confident and smart while answering.
2)What is the most important skill required by a member of an airline cabin crew?
Ans. The most important skill required by cabin crew member is "Excellent People Skill" along with politeness but firm approach when dealing with difficult customers. As a cabin crew member is the first who contact a person makes with a airline, so it is very important for cabin crew member to give a good first expression. You will usually need to have a good standard of basic maths and English too.
3)What are your interests?
Ans. When a interviewer asks you questions about your interests outside of work, he’s not just making idle chitchat. The interviewer is trying to find out more about you as a person, including how well-rounded you are and how your mind works, as well as how your personal traits contribute to your job performance. Prepare for this line of discussion by thinking about what the employer is really trying to assess with his questions.
4)What do you know about this airline?
Ans. When interviewing, it's important to know as much as possible about the airline you are applying to. Then emphasize the positive things you have learned when you're asked what you know. The big positive about this question is that you can show off your knowledge. Some applicants clam up, and don't go beyond absolute basics, which simply reduces their input. So to answer this question effectively you must:
*Spend a lot of time on their website, if they have one.
*Use search engines to research the airline & individuals.
*Look at Glass door and Indeed to see what employees say.
*Use LinkedIn to search for the airline / staff profile.
5)Why do you want to join this airline ?
Ans. In this a good answer will demonstrate a knowledge of the airline. That means you must do your homework so that you can identify specific reasons for wanting to work for the firm.These reasons could include one or several of the following:
*Airline general reputation
*Reputation of key leaders
*Admiration of products/services
*Admiration of other airlines initiatives.
*Airline's management philosophy
*Airline's positioning in market
6)What are your strengths?
Ans. Your strengths are a mixture of your talents, knowledge and skills. By identifying your strengths and matching yourself to the role, you will enjoy it more and perform better that those who have to try hard to fill the role.Most candidates don't answer it well, often because they are too humble. But this question is a great opportunity to sell yourself and show how you align with the company's requirements.
These are some of the best ways i believe you can answer:
*I can learn the things easily. I am a hard worker. If I committed with some work I will never give up middle of that one. I can mingle with the different kinds of people.
*I am a quick learner and self motivated person, I want my work best and I am a good team player also. I can adobe any situation easily and honest towards my work.
*My strengths are hard working, self motivation, positive attitude towards work. And flexible enough to adapt change.
*I have strength such as doing well in mathematics and languages. I communicate clearly. I'am popular so I have many friends.
7)Tell me about your areas of improvement.
Ans. Don't be too honest here and do not say you have none of us is without a fault or two. The secret to answering this question is using your weaknesses to your advantage. Describe a personal or professional weakness that could also be considered to be a strength and the steps you have taken to combat it.
8)How would you deal with difficult or negative situation in your life?
Ans.There are many ways to deal with difficult or negative situation effectively are as follows:
*Figure out how to react.
*Before doing anything, give yourself a moment to calm down.
*In order for you to move on from this negative situation, you'll need to be able to let go.
*Talk to someone about it; a friend, family member, etc. Vent about your feelings in a journal or blog, or even a loose leaf paper that you shred afterwards.
*Look at it like an obstacle that you need to overcome.
*Instead of keeping everything cooped up inside of you, admit that you've made a mistake. Apologize and move on.
*The best way to deal with negative situations is to stay positive.
*Don't be so serious! Have a sense of humour and learn to laugh at yourself and your situation.
*Step back from the situation and decide if there is a possibility of a good outcome.
*Choose not to be affected by it.
*Take something negative and use it to improve yourself.
*Keep yourself motivated.
9)Who are the major competitors of this airline?
Ans. Interviewer wants to check that how much you know about their competition and whether you have done the necessary research or not and do you have anything to contribute that will provide an advantage for their company. For answering this question effectively you need to research about the airline as much as possible. And Make sure during your research, you also investigate the competitors of the airline you are interviewing for, then only you will not face issue for giving answer.
10)What is the customer care policy of this airline?
Ans. There is different customer care policy for different airlines. So you need to full research in advance about customer care policy on the website of the airline you are applying for.
11)What do you like most about this airline?
Ans. Be honest and genuine here.Tell your interviewer your likes about the airline.
12)Why do you think you are perfect for this position?
Ans.You must be prepared with a concise summary of the top reasons to choose you.Even if your interviewer doesn't ask one of these question in so many words, you should have an answer prepared and be looking for ways to communicate your top reasons throughout the interview process.Make his job easier by convincing him that:
*You can do the work and deliver exceptional results.
*You will fit in beautifully and be a great addition to the team.
*You possess a combination of skills and experience that make you stand out from the crowd.
13)How would you deal with an unsatisfied customer?
Ans.You must be aware about the ways to deal with an unsatisfied customer.There are some effective ways to deal with an unsatisfied customer are:
* Apologize for the mistake.
*Address the customer right away publicly.
*Offer a precise solution.
*Offer a re-do or a replacement, along with additional benefits, when possible.
*A simple apology and some effort to make up for a mistake or misunderstanding could go a very long way, and could even develop some good will between clients and your company.
14)How would you handle pressure at work?
Ans.Employers often ask job applicants how they handle pressure on jobs. That's because cabin crew member in airlines are problem solvers and face some degree of stress everyday. And, if candidates want to work for these airlines, they must also know how to deal with pressure.It will be best to provide specific examples of when you dealt with pressure, and share any results you achieved in stressful situations.Sample answers:
*I actually work better under pressure and I've found that I enjoy working in a challenging environment.
*From a personal perspective, I manage stress by visiting the gym every evening. It's a great stress reducer.
*I do not respond to stress but to the situation. I analyze the situation and take action that will avoid negative stress.
15)Would you like to work in a team or alone?
Ans.One good way to answer this question is to incorporate the positive aspects of both options. You can say something like, “I enjoy both. Depending on the project that needs to be done, I can work independently to complete my tasks on time, but I also enjoy brainstorming and collaborating with my colleagues.” That way, your interviewer realizes that you like a team environment, but you can also work independently as well.
16)Can you give an example of when you have overcome a difficult challenge?
Ans. This type of question can throw you if you haven't thought about it in advance, especially as you may struggle to think of an example. However, you can turn it to your advantage. So in this with the example you also need to share that what and how much you have learned from that challenge.
17)Why did you choose this career out of many others?
Ans. For those who are people lovers and who have a good level of communication skill, working as a cabin crew member can be a very good thing. First answer the question naturally without sounding rehearsed and build confidence for starting the interview. You may say that 'I would like to work as a flight attendants or cabin crew member as I enjoy working with the public and feel I can overcome any problems they may have and I have good organisation skills'. Even you can mention your all skills(acc.to job requirement)that can be your communication skills, computer skills,strengths,customer service skills etc.
18) How long will you work for this airline?
Ans. Show your commitment here and be honest as possible when you answer. You may say that actually I am looking to make a long term commitment. Yet I will work as long as my
presence is beneficial for your airline and customer as well as mine. And if you know you are going to be relocating to another city in two years you should say so. Plans change, but you want to make sure that you are honest about what can be expected of you. If you plan on it being a long term position say so.
19)What other languages you can speak?
Ans. As you will need to deal with international customer also so you have to learn foreign language as i mentioned earlier. So if you have learnt any new language or want to learn a new one you can mention that in your answer .If no then say it, you need to be honest here so it will not create an issue in future.
20)How would you measure your own performance on this job?
Ans. This is quite straight question, discuss about the key
performance indices against which your performance was
rated. This also shows your suitability for the position. You may say that the performances can be measure as set of goals that achieve by person in his life. Performances measured by achieving self-satisfaction with our work. So I feel satisfaction is the measure of performance. Or to measure your performance on the job you can do following things:
*Set up random methods of quality control throughout your airline.
*Survey your clients about their customer service experience as a way of assessing employee performance.
*Compare Yourself to the Competition.
*Understand Your Strengths and Weaknesses.
21)Do you think you are overqualified for this position?
Ans. It’s an invitation to teach the interviewer a new way to think about this situation, seeing advantages instead of drawbacks. Remember always it does not necessarily mean you are over qualified. Don’t be trapped. The recruiter wants to see you to demonstrate your long term commitment to stay in the airline. The recruiter worries about the position will not stimulate you enough to keep you stay. With a little preparation you can turn this question around and demonstrate the benefits to the airline if you are given the job, rather than purely focusing on why you want
22) What would you do if any customer complaint about your service?
Ans. To handle customer complaints you need to:
*Listen to the customer to figure out why they are upset.
*Listen to the customer to determine whether any of your policies were not abided by or if this is something outside or not contemplated by your systems.
*Next put yourself in the shoes of the customer. Given what you now know try and see their point of view. Why did they come to you?
*Once you have heard the complaint and understand the basis for the same, elevate the customer to a supervisor or manager where possible.
*Defend if you must. But do not fight with the customer.
*Once you have listened and understood the customer’s complaint and have avoided fighting over the same divert the customer’s focus to how you intend to resolve the matter.
*Use customer complaints as a manner to learn about potential flaws in your systems. Maintain a manner of tracking customer complaints .
If you are aware about all these steps then you will not face any problem in answering this question.
23)Describe yourself in one line.
Ans. When you respond, keep in mind the type of position you are interviewing for, the company culture, and the work environment. Your answer should help show the interviewer why you’re a match for the job and for the company. Sample answers are:
*I’m a people person. I really enjoy meeting and working with a lot of different people.
*I’m a perfectionist. I pay attention to all the details, and like to be sure that everything is just right.
*I’m a creative thinker. I like to explore alternative solutions to problems and have an open mind about what will work best.
*I’m efficient and highly organized. This enables me to be as productive as possible on the job.
*I enjoy solving problems, troubleshooting issues, and coming up with solutions in a timely manner.
24)Have you ever worked in a customer care or customer service job?
Ans. If no then you can simply say no that you are a fresher in this field but have the ability to work effectively than experienced person. If yes than share your past good experiences of customer service along with what and how much you have learned there.
25)If you were an animal, which one would you want to be?
Ans. Interviewers use this type of psychological question to see if you can think quickly. If you answer ‘a bunny’, you will make a soft, passive impression. If you answer ‘a lion’, you will be seen as aggressive. What type of personality will it take to get the job done? So answer this question smartly matching with your personality.
26)Tell me something about your family background?
Ans. First, always feel proud while discussing about your family background. Just simple share the details with the things that how they influenced you to work in an airline field.
27)Why should we select you not others?
Ans. Here you need to give strong reasons to your interviewer to select you not others. Sell yourself to your interviewer in interview in every possible best way. You may say like I think I am really qualified for the position. I am a hard worker and a fast learner, and though I may not have all of the qualifications that you need, I know I can learn the job and do it well.”
28)What you can bring or contribute to this airline?
Ans. The best way to answer questions about your contributions to the airline is to give examples of what you have accomplished in the past, and to relate them to what you can achieve in the future.
Describe specific examples of how effective you have been in your other positions, change you have implemented, and goals you have achieved. Talk about the depth and breadth of related experience that you have. Also, relate your abilities to the employer's goals. You will want to let the interviewer know that you have the skills necessary to do the job they are hiring for.
29)How much do you expect to get paid?
Ans. For this be prepared and research salary to find out what similar positions are paying in your area before you go to the interview. Try to find this information out before giving your salary expectations. You can and should provide a range instead of an exact number. But again, don’t say any numbers you’re not comfortable with because if the employer offers you a salary at the lowest end of your range, you don’t have much to negotiate with when it comes to getting a higher salary.
30)Do you have any question for us?
Ans. It is very important for you to ask questions not just any questions, but those relating to the job, the airline and the industry.
So be prepared to ask questions. You can ask questions like:
*Tell me about a typical day in this job.
*What are the most challenging facts of the position?
*What makes your airline different from its competitors?
*What are your airline's strengths and weaknesses?
FLY HIGH :-)