TOP 30 STARBUCKS BRISTA INTERVIEW QUESTIONS-ANSWERS
STARBUCKS COFFEE COMPANY INTERVIEW QUESTIONS: Starbucks Corporation, doing business as Starbucks Coffee, is an American global coffee com...
Starbucks Corporation, doing business as Starbucks Coffee, is an American global coffee company and coffeehouse chain based in Seattle, Washington. Starbucks is the largest coffeehouse company in the world ahead of UK rival Costa Coffee, with 21,160 stores in 63 countries and territories, including 12,067 in the United States, 1,570 in China,1,451 in Canada, 1,070 in Japan and 793 in the United Kingdom.Starbucks locations serve hot and cold beverages, whole-bean coffee, microground instant coffee, full-leaf teas,pastries, and snacks. Most stores also sell pre-packaged food items, hot and cold sandwiches, and items such as mugs and tumblers. Starbucks Evenings locations also offer a variety of beers, wines, and appetizers after 4PM. Through the Starbucks Entertainment division and Hear Music brand, the company also markets books, music, and film. Many of the company's products are seasonal or specific to the locality of the store. Starbucks-brand ice cream and coffee are also offered at grocery stores.With revenues of $10.7 billion last year and 16,850 shops in 40 countries, Starbucks is clearly the world's top coffee retailer.The coffee giant celebrated its 40th anniversary this month but it shows no signs of slowing down.Heck, its brand is so well recognized all over the world it doesn't even put its name on its cups anymore.
*What?s it like to work at Starbucks?
-It?s a lot like working with friends. For one thing, the people who work here aren't ?employees? - They're ?partners? because they passionately share common goals and mutual success. They're dedicated to serving ethically sourced coffee, caring for the environment and giving back to the communities where they do business.
*Starbucks Mission Statement
-to inspire and nurture the human spirit ? one person, one cup and one neighborhood at a time.
*Environmental Mission Statement
-Starbucks is committed to a role of environmental leadership in all facets of our business.They fulfill this mission by a commitment to:
1.Understanding of environmental issues and sharing information with our partners.
2.Developing innovative and flexible solutions to bring about change.
3.Striving to buy, sell and use environmentally friendly products.
4. Recognizing that financial responsibility is essential to our environmental future.
5.Instilling environmental responsibility as a corporate value.
6.Measuring and monitoring our progress for each project.
7.Encouraging all partners to share in our mission.
Tata Starbucks Ltd. is an equal opportunity employer. Tata Starbucks Ltd. is an authorized licensee of Tata Global Beverages Ltd. and Starbucks Coffee Company. Tata Starbucks
Ltd. is solely responsible for selection of its employees and all employee-related matters.All qualified applicants will receive consideration for employment without regard
to race, national origin, age, sex, religion, disability, sexual orientation, marital status, gender identity or expression, or any other basis protected by local, state or
national law. This policy applies with regard to all aspects of one?s employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination.
So working in a starbucks company will be great opportunity for you so if you are interested in employment opportunities, please send your resume to Careers in India.Every
candidate has to have a genuine desire for connection to the company and their community. You're also going to need some aptitude to drive results. Whether it's increasing
revenue as a store manager, coming up with a new business idea, or pitching a partner-improvement idea, we're always looking for the next great leader to bring something to the
table. And it needs to be bold.They are always like to explore, "Why Starbucks?" It's not a test It actually helps them understand how they connect with the community.They
always going to ask for very specific examples of your failures because they want you to know them.They always know their strengths.They want people who are self-aware
enough to talk about their past mistakes and reflect upon them.Body language is incredibly important when interviewing in person. Show enthusiasm. Make eye contact. It's very
basic. It's important to be engaging in a phone interview as well. We can tell if you're texting during the interview.
In starting of interview your interviewer will ask you very general questions like "Tell me about yourself" , "About your qualifications" etc to make you comforatable.So first
you need to be prepared for these kind of general questions then work hard for tough questions which are as follows.
1) Do you have any experience in retail business?
Ans.The interviewers may ask this question to test your understanding of the skills that a retail job demands. If you have been in lots of retail outlets, give a main focus to
those that provide similar services or products to this new company you are considering.Go for an accomplishment that relates to the position you are interviewing for providing
specific details. You should include the results like increased revenues, reduced expenses or even enhancing a company?s reputation.This is to test how well you enjoy your
career, and you can start by mentioning how fun it is to deal with enterprising people. You can also state how satisfying it is when you suggest ideas that end up working great
for the customers.
2) How do you handle stress?
Ans.The answer to this should be positive since retailing is a truly pressuring job where you have to cope with different characters of consumers.It is important to realize
that the desired answer to this question is not ?I do not get stressed.? Everyone feels pressure and stress, the interviewing person or panel wants to know your approach to the
inevitable feelings that come with most jobs at some point or another.when you are asked by this question, you can tailor your response to fit the situation. Preparation is key
, for by thinking about such questions ahead of time, you can formulate a concise and to the point response.
*I actually work better under pressure and I've found that I enjoy working in a challenging environment.
*From a personal perspective, I manage stress by visiting the gym every evening. It's a great stress reducer.
3) Tell me something about your time management skills?
Ans. Time management means working efficiently, and employers in every industry look for staff who can make optimal use of the time available to them on the job. Saving time
saves the organization money and increases revenue.Interviewers look for the Employees who manage their time well are more productive, more efficient and more likely to meet
deadlines. They focus on the most important and time sensitive tasks and limit the amount of time wasted on non-essential duties.Employees who are excellent time managers
can eliminate distractions and enlist support from colleagues to help accomplish their goals.And your interviewer might ask different kinds of questions, all with the same
intention of finding out if you manage the resource of time well. Being prepared to address these questions in advance so that you are efficient with your answers will impress
a prospective boss.
4) Do you have any previous customer service experience?
Ans.Here you need to show your customer service skills in your previous customer service experience.The interviewer is looking to see not only how you have handled (or would handle) certain situations but also how relevantly, concisely, and courteously you speak.Think ahead about the times you have had customer service experiences where you overcame obstacles to help customers in a friendly and informed manner.You can include certain points in your answer like:
*Companies you worked for with dates
*The positions you've held
*Key projects and responsibilities
*Coursework & continues education
*Tools you used
*Knowledge of languages
*Engagement with customers
*Team work you were involved (and your contribution)
5) When did you make a mistake and what did you learn from it?
Ans.It takes some skill to answer a slightly different question than you were asked, but if that's your plan, do that. Don't give a big "you suck" speech with 3 or 4 options
that would be better than what the interviewer asked you, and then trail off after offering to answer one of them. Just re frame the question and answer the one you'd be willing
to answer. If (and I would be astonished if this happened) the interviewer replied, "no, I mean a life mistake like choosing the wrong school, cheating on your lover, getting
in a car accident, drinking too much and getting arrested, that kind of thing" you could certainly give them the speech about being personal and not related to web development.
If. But a better first reaction is simply to answer the question you'd be willing to answer, and answer it well.
6) What was the toughest challenge you have ever faced?
Ans.No one can achieve victory without facing any challenge at any point. Life is full of challenges. I have faced many challenges in my life. Sometimes I have failed and
sometimes I have got success. I never bother about failures because it gives me experiences to face next challenges.So am sure you too had faced many challenges in your life
so this the time or opportunity to share it with your inetrviewer and how you had overcome from that challenges.It will show problem solving skills .For answer you may say
challenges are Part of life and always a reason behind any success.Yes, I have faced many challenges during my work in my present/last organization like rude and irritating
nature of customers. But I have defeated all the challenges by being polite to the Customer and by understanding the requirement of customers, Apologies for inconvenience
because of my fault & solved the problem in calm & relax way.By considering all this it has given me a good experience with a Good learning like how to handle and interact
with the annoyed customers. The only way I get to overcome from those challenges were to face them.
7) What are your strengths?
Ans.This is a commonly-asked question in job interviews for all levels of positions in all industries.You must be prepared to talk about your strengths. Many candidates don?t
do it well, so there is an opportunity for you to stand out from the crowd if you can speak about your strengths in an authentic and compelling way.It?s the interviewer?s job
to find someone who will perform in the position and get along with the team. With this question, the interviewer seeks to find out if:
*Your strengths align with the company?s needs
*You can do the job and perform like a rock star
*You are the best person for the job ? no need to hold out for someone better
*You have qualities, skills, and/or experience that set you apart from the competition
*You are someone who will make an excellent addition to the team
The best way to respond is to describe the skills and experience that directly correlate with the job you are applying for.
8) When was a time you had to deal with a difficult situation?
Ans.Think about a time you have come up against a challenge that you successfully resolved. Don't dredge up a catastrophe that resulted in personal or professional failure so stick to a story with a happy ending. And don't make it about a personal clash with a co-worker, but rather a professional challenge that places you in a positive light.
The interviewer is also trying to determine what you define as 'difficult' so try to choose an example that was challenging but not impossible to resolve.The interviewer wants
to see that you have resilience, problem-solving skills, initiative and the ability to work around less-than desirable situations. Clearly explain how you identified the
problem and reached a solution both professionally and quickly, and what the final positive outcome was.Keep in mind they are interested in determining how your actions and
decisions will affect the business so always describe a conclusion that shows you acting in a positive way for the company.
9) What are your values or beliefs?
Ans.Asking about your values is similar to asking ?What is your work ethic?? Or, ?What are your workplace ethics?? They want to know what kind of person you are and What
matters to you? It?s really an easy question to answer because your answer should be what your values are. They should speak to your integrity, your character, and your work
ethic. As long as you?re saying something positive, that?s a good thing. But always, keep it tied to your work?they don?t care that you love baby seals and spotted owls as a
part of your commitment to the environment, unless you?re applying for a job with an environmental group.great answers might sound more like, ?I always try to do the very best
that I can, because my employer is paying for a service, and I supply that just like I would if I owned a business and that person was my customer. My customer deserves the
best I can deliver"Or, ?I believe that everyone who works for a company is part of a team, and it?s important for us all to support each other and step up to do what needs
doing to get the job done. I try to lead by example in that way.?
10)Tell me about your area of improvement?
Ans.We all have faults. No one is perfect, and you shouldn't pretend to be a perfect person.You are even expected to have personal insight into some weaknesses in order to fix
them. If you give considerable thought to your greatest weaknesses you?d most probably find some.It?s not that tricky question. What your interviewer is really trying to do
beyond identifying any red flags?is to gauge your self-awareness and honesty. So,"I can't meet a deadline to save my life" is not an option?but neither is "Nothing! I'm perfect
!" A good answer can show how you can overcome challenges, paint you as a committed professional who continues to improve herself, and actually highlight your strengths.
Everyone has areas that could use improvement, but if you can describe how you've mitigated yours, you?ll seem strong, capable, and in charge of your professional development.
So,think of something that you struggle with but that you?re working to improve.Choose a shortcoming that can be explained in the most positive light possible.
11) What and how much you know about our Starbucks company?
Ans.There's definitely preparation that needs to be done.Everyone needs to come in with questions specific to the business of Starbucks.You don't need to know every coffee,
but you should know what they're promoting right now.Be aware of their business news and demonstrate that you've made an investment in getting to know more about the company.
An easy way to do this is to visit a store, look around, and ask a lot of questions.
12) How do you build extraordinary relationships with coworkers and customers?
Ans.Real success, the kind that exists on multiple levels, is impossible without building great relationships. Real success is impossible unless you treat other people with
kindness, regard, and respect.After all, you can be a rich jerk... but you will also be a lonely jerk.People who build extraordinary relationships pay close attention so they
can tell when others are struggling. Then they offer to help, but not in a general, "Is there something I can do to help you?" way.Instead they come up with specific ways they
can help. That way they can push past the reflexive, "No, I'm okay..." objections. And they can roll up their sleeves and make a difference in another person's life.Not because
they want to build a better relationship, although that is certainly the result, but simply because they care.So you must be able to build extraordinary relationships with your
coworkers or customers.Sometimes going above and beyond requires a significant investment of time and effort. But in general, those who relate well to others don?t spend extra
hours each day relating. It isn't about how much time you spend with those in a professional setting (although that is important) but how quickly and authentically you are able
to demonstrate your concern and commitment. Being fully present when engaging with others is effective and doesn't have to take much extra time. It simply involves putting
aside any distractions and giving the person you are with your undivided attention.
13) When would you initiate contact with the customers?
Ans.In some ways, this is a trick question. Most customer service departments have policies and procedures that specify when it is acceptable to initiate customer calls or
emails But at the same time, the employer is looking for hires that are willing to take the initiative.So a good response might be to mention that although you would fully
comply with company policies, it might be appropriate to contact a customer with additional information about the issue they are experiencing or to recommend new products and
14) How would you handle a negative performance review?
Ans.Receiving a negative performance evaluation is one of the most rattling and anxiety-producing experiences you can have at work and that?s especially true if you?re
blindsided by the criticism.You might even wonder if you?re in danger of losing your job. But the worst thing that you can do in response to a bad review is to panic, because
that can keep you from taking steps to improve the situation.There are many ways to handle negative performance review are:
*Listen to what your boss has to say, taking notes as you go, then ask questions about where you went wrong.
*Maintain your composure at all times.
*Inquire about how you can improve.
*Provide evidence if you believe your performance review is inaccurate.
*Write a follow-up letter to place in your personnel file.
*Keep quiet about your poor performance.
*Work on whatever it was that made your review a negative one.
*Follow up with your supervisor a couple months after your performance review.
15) What would your colleagues say about you?
Ans.It?s one of the more challenging job interview questions. ?What would your colleagues say about you?? Instead of fumbling around for an answer,prepare for it ahead of time
and you can slam dunk this difficult personal question.Share that how your colleagues would describe you.The question is asked to assess your relationships with coworkers and
your role within a functional team. Whereas other questions evaluate your fit with the required job duties, this job interview question targets your fit within the team
structure. It centers on your personality and human qualities instead of your behaviors.Instead of just imagining what your coworkers or former coworkers would say about
you, wouldn't it be more impressive (and easier) if you already knew? .For answer you may say ythat your coworkers and I had an excellent working relationship, one with a
great deal of mutual respect. We often collaborated on department wide projects and we often shared responsibilities in order to quality check the other?s work and thought
process. Based on these work experiences I believe they?d say I was someone they could rely on that delivered top notch work and easily worked within a team.?
16) Why do you want to be a part of Starbucks?
Ans.The obvious answer that comes to mind is,"Because you have an opening, and I need a job." While this may be true, it won't earn you any points in a job interview.The
interviewer is looking for an answer that indicates you've thought about where you want to work -- that you're not just sending your resume to any company with a job opening.
Researching the company and industry before your interview will make you stand out as a more informed and competent applicant.The interviewer is looking for similar things
whether asking about company or position. The hiring manager wants to:
*Learn about your career goals and how this position fits into your plan
*Make sure that you are sincerely interested in the job and will be motivated to perform if hired
*Find out what you know about the company, industry, position (and if you took the time to research)
*Understand your priorities and preferences which aspects of the company and/or job are appealing to you and why?
So share with that what you like about the company and why are you interested in working here.Just research the company(Starbucks) as much as possible.
17) As this job is repetitive.How would you motivate yourself to do well everyday?
Ans.Jobs in retail can be boring, especially if you do the same thing eight hours a day, week after week.That is one of the major reasons for high job-hopping rates in this
sector. Not many people can handle this job for a long time. If they had it, they would go crazy.On the other hand, recruitment is a costly procedure. Each employee needs to be
interviewed, tested, trained, and so on. Therefor, interviewers try to see if you have some inner motivation to do the job for longer time, even if it is routine.You should
focus on your preferences to routine jobs in your answer. Not everyone likes challenging jobs, some of us love routine,and you should represent such a candidate in your answer.
You can alternatively say that you do not consider this job routine. But if you do so, you should backup your opinions with further explanation.In repetitive job you must be
motivated every-time and there are many ways to motive yourself everyday are as follows:
*Stop thinking in terms of fear.
*Define your goal and your plan to achieve it.
*Make it fun.
*Surround yourself with positivist.
*Chart your progress.
18) Why are you perfect for this job than others ?
Ans.The interviewer wants to know why you would be a better option to hire than other candidates.To close the deal on a job offer, you MUST be prepared with a concise summary
of the top reasons to choose you. Even if your interviewer doesn't ask one of these question in so many words, you should have an answer prepared and be looking for ways to
communicate your top reasons throughout the interview process.With this question, your interviewer is asking you to sell him on you and your status as the best person for the
position. Make his job easier by convincing him that:
*You can do the work and deliver exceptional results.
*You will fit in beautifully and be a great addition to the team.
*You possess a combination of skills and experience that make you stand out from the crowd.
*Hiring you will make him look smart and make his life easier.
19)Tell me something about your passion.What are you passionate about?
Ans.There is nothing to think about or to worry just be honest and share your passions with your interviewer.Show your energetic or active side that how much you are
adventurous.Share your interests in short.
20) Does good customer care cost money?
Ans.Poor customer care costs money. Research shows that poor customer care is the biggest single reason for customers changing their supplier.Good customer care may require a
small investment but the returns can be enormous. Most businesses do not measure how many customers they lose. If they did, they would be able to calculate if it was worth
making an investment in customer care.
21)Are customers the same all over the world or do culture and size of a country make a difference?
Ans.Customers differ from each other because of the different needs,desires,habits,traditions and culture as well as their financial conditions, so we find that a successful
company is that the training and development of employees in the customer service department to deal with all types of customers, whatever the circumstances or attributes.
Customers have different need and expectations depending on nationalities so culture and habits.They feel more comfortable to be followed and helped by Customer Agents or
Supporter who understand them 100%.
22) What are the three most important ingredients that make a great business and why?
Ans.Three ingredients for a successful business are:
*Great Business idea-The business idea refers to what kind of product or service the business is offering. There must be a market for the products or services of a successful
business. Any business is always on the move to capture a market for its products or services.
*The people-This is the most important ingredient to a successful business. Rarely does a business function totally without any people involvement. A business must have people
involved such as the business management and team, employees, suppliers and customers etc.
*Funding sources-A successful business must be able to establish good relationship with multiple funding sources. Funding sources can include angel investors, bank loans,
venture capitalists, bank credit lines, close family and friends, own personal savings or any other forms of equity funding etc.
23) What are the characteristics that a highly satisfied customer will do?
Ans.All businesses want happy customers. However, many companies do not know how to recognize whether their customers are really satisfied or simply going through the motions
until a better deal comes along.There are some characteristics of satisfied customers are:
*Their willingness to Provide Feedback.
*They will Trust that Their Needs will be Met.
*They will Trust in Your Follow-up.
*Satisfied customers believe they are a significant part of your company.
*Satisfied customers will bring their questions and problems to you because they are confident that you can effectively answer them.
24) Had you worked in a coffee shop before?If yes the how was your experience?
Ans.Here you need to be quiet honest.If no then you can clearly say no and if yes then share your fun experience with your interview but in short that what you had learned
there,how was your experience etc.Just make sure that you will not talk about any bad experiences or issues.
25) What are you looking for in this job?
Ans.The interviewer wants to know whether your goals are a match for company?s needs.Prepare to respond by comparing your interests and goals to the requirements listed in the
job posting. That way, you can offer a personal response specifically tailored to the job for which you're applying.Here you need to show your enthusiasm,Love of new challenges
and strong (but reasonable) desire for career development.Just Communicate your interests and goals and relate them to this job.If you add a few professional details, the
interviewer will be pleased to note that you have done some research. They will feel that you are motivated and interested in the job.
26) Where do you see yourself in 4 years?
Ans.When you are interviewing for a new job, it can be hard to articulate where you would like to be in your career next year let alone 4 years down the road. Even when you
do know, it's important to be careful how you respond because you'll need to tailor your answer to the job for which you are interviewing.It is often advantageous to emphasize
your interest in thoroughly mastering the initial position before moving on. If it seems like you are rushing past that first job, employers might question how motivated you
are to carry out those duties.After all, the hiring manager will probably want someone who will be happy and competent in that role for at least a year or two. Integrating a
clear rationale into your answer regarding how your interests and skills equip you to do the job you are being considered for can help to alleviate any concerns about how long
you will want to stay at the job.
27) What is good customer service for you?
Ans. How your interviewer that how much your customer is important for you and what can you do to make your customer satisfied and happy.
*Good customer service professionals provide a friendly voice and face to the company while solving problems, giving out accurate information, or helping clients make good decisions.
*Good customer service starts with how you treat every customer as valuable. It also involves
knowing the inventory, being familiar with company policy, and courteously guiding
customers so that problems are resolved.
*Good customer service is treating customers with a friendly, helpful attitude.
*Good customer service means helping customers efficiently, in a friendly manner. It's one of the
things that can set your business apart from the others of its kind.
28) How would you handled a difficult customer?
Ans.Your response should emphasize patience, active listening, calm courtesy, and a plan for meeting the needs of the customer.There are many ways to handle difficult customer
*Never tell them to calm down, no matter how hysterical they are. Telling them to calm down will only make them angrier.
*Give them whatever they want, unless what they want is prohibited by the store's rules/policies.
*Don't be rude to them, no matter how rude they are to you. You don't have to let them walk all over you, but neither should you talk back to them, or tell them off,no matter
how much they deserve it. There are, of course, occasions when you just have to stand up for yourself, but generally speaking, the most unprofessional thing you can do is start
bickering with the customer.
*If the situation is getting out of control, or if you simply aren't getting anywhere talking to the customer yourself, then call a Supervisor for help.Ask the customer,"Would
you like to speak with the manager?" The customer will most likely say yes, and then you can call the manager over to rescue you
*Stay Positive and explore solutions.
29). What do you like about coffee?
Ans.There is nothing tough to answer this question.You do not need to be a coffee-lover to get a job at Starbucks. However, you need to see it as something positive and be able
to tell something positive about coffee, in order to succeed in an interview.You may say I love a good cup of coffee. I have an espresso machine at home that cost me over
$1,000 so I can have quality coffee every day. I change the water temperature and water pressure based on where I?ve sourced the espresso beans in order to bring out their
unique flavor characteristics. Coffee brings people together and stimulates the mind.
30). How much do you know about coffee?
Ans.As you are going for interview in the biggest coffee company so you must be aware about the coffee.So there are some important points to know about coffee:
*Coffee is one of the world's most widely consumed beverages.
*The coffee cherry's outer skin is called the exocarp. Beneath it is the mesocarp, a thin layer of pulp, followed by a slimy layer called the parenchyma.The beans themselves
are covered in a parchment-like envelope named the endocarp, more commonly referred to as 'the parchment.'
*The cost of coffee is, therefore, affected by anything that alters the worldwide supply, such as drastic weather conditions like freezing temperatures or drought. But even
with occasional price increases, coffee is still inexpensive, especially compared to the cost of other beverages.
There are 100 of things to know about coffee so you can take help of internet to know everything and get prepares well to answer the questions like this.
KEEP SERVING :-)