TOP 30 KFC INTERVIEW QUESTIONS ANSWERS ASKED AT KFC UK/USA
TOP 30 KFC INTERVIEW QUESTIONS: KFC (the name was originally an initialism for Kentucky Fried Chicken) is a fast food restaurant chain th...
KFC (the name was originally an initialism for Kentucky Fried Chicken) is a fast food restaurant chain that specializes in fried chicken and is headquartered in Louisville,Kentucky, in the United States. It is the world's second largest restaurant chain (as measured by sales) after McDonald's, with 18,875 outlets in 118 countries and territories as of December 2013. The company is a subsidiary of Yum! Brands, a restaurant company that also owns the Pizza Hut and Taco Bell chains.KFC was founded by Harland Sanders, an entrepreneur who began selling fried chicken from his roadside restaurant in Corbin, Kentucky, during the Great Depression.
KFC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.Working at KFC is great! Great people, great work and great fun!Regardless of what you're looking for a full on take-it-as-far-as-you-can career, some extra cash while at School or Uni or a job to fit your family commitments we offer all our employees flexibility and support. KFC is a great place to work and we're really proud of that.
1)Tell me a bit about yourself?
Ans.This is of course an extremely popular question - and is just the kind an interviewer might throw at you at the beginning of an interview so as to get the ball rolling. They are quite simply placing you center stage and hoping you will open up to them.They?re not asking for an autobiography. Focus on discussing major selling points that feature on your CV or application form - selling points which are directly relevant to the job for which you are applying. Don?t start telling them your whole life history.It's very important to practice your answer for this in advance - and to try to limit your answer to one minute. If you can?t successfully ?pitch? yourself in under a minute then you?re going to risk losing the interviewer's attention.
2)What do you like about working in a restaurant?
Ans.Be honest here and tell them what you actually love about working in restaurant.You may include some points in your answer like you love the The daily challenges,
The craziness,Looking out kitchen door and after knocking out 400 or 500 seeing the people happy and smiling. Having the wait staff come back to kitchen and saying "they loved it guys". Knowing that my crew and myself did our best and made it possible.If you have knowledge about the work environment and can highlight things that appeal to you professionally, outline these for the interviewer.
3)How long will you work for us?
Ans.Show your commitment here and be honest as possible when you answer.You may say that actually I am looking to make a long term commitment.Yet I will work as long as my presence is beneficial for your restaurant as well as mine.And if you know you are going to be relocating to another city in two years you should say so. Plans change,but you want to make sure that you are honest about what can be expected of you. If you plan on it being a long term position say so.
4)How would you deal with unsatisfied customer?
Ans.There are many ways to handle unsatisfied customer are as follows:
*Do ask what the customer doesn't like about it.
*As soon as you hear a customer is unhappy, Do go to him immediately.
*Do offer to make amends. Offer to do the dish over.
*If you feel you have an honest explanation of what went wrong, Do offer it, but without belaboring the point
*Do offer something extra as a good will gesture. This could be an after-dinner drink, dessert on the house.
*Take ownership of the problem, and be as transparent as possible. Let them know how and when the situation will be fixed. Customers like to be looped in on your plans to alleviate the tension or remedy a situation.
5)Describe your customer service work experience?
Ans.The interviewer wants to know that you have the right approach to providing good customer service or not.Share your good and positive experience you had with your customers with one two examples a proof.Then you must include some points to share your full experience are:
*Companies you worked for with dates.
*The positions you've held.
*Key projects and responsibilities.
*Coursework & continues education.
*Tools you used .
*Knowledge of languages.
*Engagement with customers and key industry leaders.
*Team work you were involved (and your contribution).
6)What makes a good customer service?
Ans.There are many things which makes customer service good are as follows:
*Having thorough knowledge of your inventory.
*Experience with your products.
*Being able to help customers make the best choices for them.
*Being able to help customers efficiently.
*The ability to really listen to customers is so crucial for providing great service for a number of reasons.
*Ability to Use "Positive Language".
*Ability to "Read" Customers
7)What sets you apart from others?
Ans.They want to know what makes you the best person for the job and want to know what you might be able to bring to the table that others can?t.In preparing for this question,I'd suggest first making a list of skills and strengths you have. They can range from more generic to more unique.A good answer to this question isn?t just about listing a unique skill you have. Being able to hold your breath for 2 minutes under water may very well set you apart from other candidates, but if it?s not relevant to the job, it's not a good one to share.Remember that this question is about what?s going to really set you apart. It?s a time to be confident in your abilities and really sell yourself.
8)Would you like to work as part of a team or alone?
Ans.Even though asking if you prefer working independently or as part of a team is a standard job interview question, it?s also a bit of a tricky one. I can?t think of any job that doesn?t at some point require both work styles. So even though you probably do prefer working one way or the other, you will shoot yourself in the foot if you say so. It's better if you are comfortable with both, and very important that you indicate that. However, there are subtle distinctions in the wording you use that can make the difference between an adequate answer and a standout answer.One good way to answer this question is to incorporate the positive aspects of both options. You can say something like, I enjoy both. Depending on the project that needs to be done, I can work independently to complete my tasks on time, but I also enjoy brainstorming and collaborating with my colleagues.? That way, your potential boss realizes that you like a team environment, but you can also work independently as well.
9)What best can you do for KFC?
Ans.The best way to answer questions about your contributions to the KFC is to give examples of what you have accomplished in the past, and to relate them to what you can achieve in the future.Describe specific examples of how effective you have been in your other positions, change you have implemented, and goals you have achieved. Talk about the depth and breadth of related experience that you have.Also, relate your abilities to the employer's goals. You will want to let the interviewer know that you have the skills necessary to do the job they are hiring for, the ability effectively meet challenges, and the flexibility and diplomacy to work well with other employees and with customers.
10)Why do you want to work at KFC?
Ans.This is a common question asked in a variety of different interview settings.The interviewer poses this query to get a sense of your motivation and core interest in the job. Provide an honest, yet calculated response that demonstrates your personal enjoyment of the KFC as well as the professional opportunities the job presents.If you regularly patronize a KFC restaurant and truly enjoy the menu, ambiance and service, tell the interviewer what you personally enjoy about the eatery from a consumer's perspective. This approach demonstrates that you have a sincerely high opinion of the KFC that you will likely convey to patrons in a professional capacity.Point to the KFC's stellar reputation as an indicator of why you want to be associated with the business. In particular, make note of restaurant reviews or other published accolades that will back up your statement.If you have knowledge about the work environment and can highlight things that appeal to you professionally, outline these for the interviewer. Learn about the KFC, its specialties and its history before your interview.
11)Are you comfortable working in different shifts?
Ans.Interviewer want to check your flexibility in working different shifts so you need to be honest here in this question.And if you don't have any issue then you may say that yes, you are comfortable if the company demands or Yes, I'm comfortable.( Even if u don't like to u have to,because it's manageable risk).
12)Who is your inspiration?
Ans.Name a person who has inspired you and then describe specifically how this inspiration relates to your work.For example:
*My inspiration is my father because I learned everything from my father, how to survive, how to earn, how to approach, and everything.
*My inspiration is my best-friend. He is good in a lot of studies. But it's not special, because he come from the family whose the economy is good. I'm living well with my family's homeliness. But I will show to all that I'll be successful and well-known.
*I am inspired by Narendra Modi. He is a very good man who has been a PM. His regular hard work made him achieve his goals. He not only look for him but he look for whole nation. He is a good orator.
13)Why should we hire you not others ?
Ans.The interviewer may be indicating that you have failed to convince them so far that you are the best candidate for the job. Alternatively, they may just be asking you to pitch yourself. Either way, what they?re really looking for is for you to give them at least one good reason why they should be hiring you and not someone else.To successfully answer this question you need to have a clear understanding of what the perfect candidate for the job would be and how best you match that description more so than the other candidates. But don?t go overboard in your answer; you probably don?t know anything about the other candidates.This sort of question generally comes towards the end of an interview so if you feel that the interviewer?s previous questions have failed to cover one of your major selling points then now is the time to speak up or forever hold your peace.
14)Are you an introvert or extrovert?
Ans.Being totally introvert or extrovert is not right. You should be having a mixed behavior and behave as per the requirement of the situation. You can say something like Sir, I behave according to the place and situation. Eg. Introvert personally and extrovert professionally.O r you can tell them that you a bit of both just like you described above.First, you are being honest and second, it shows that you can think outside the box -- given a choice of A or B, you can make C work.
15)What are your salary expectations?
Ans.Interview question regarding your salary expectations is a bit tricky.If you cite a salary too low , you may seem desperate and if you quote a salary that too high
then you may be eliminated for further consideration.So you may include in your answer that salary is not your first priority.For you working in KFC is more valuable than that so you only expect a considerable salary according to your ability and KFC norms which will fulfill your economical needs.
16)What is your biggest achievement in life?
Ans.Be proud of your achievement, discuss the results, and explain why you feel most proud of this one. Was it the extra work? Was it the leadership you exhibited? Was it the impact it had? Yet everyone has had some kind of accomplishment in their life that they?re proud of, so don?t let this tricky question leave you stumped in the interview.Great answers show the recruiter how you had to be determined, dedicated or confident in the face of a challenge in order to succeed. You really need to show off the benefits to the recruiter. Does your achievement show that you?ve got great self-motivation and self-awareness and that you always achieve what you set your mind to? Then make sure this comes across.This is also your opportunity to talk about something you haven?t been able to discuss in your interview so far. You could prepare a few significant achievements to choose from on the day so that you can pick up the extra skills and experiences that haven?t been discussed in the interview yet. There?s also no reason why you can't mention more than one achievement or the fact that you have plenty of other goals and achievements yet to come.
17)Why do you think you will fit in KFC?
Ans. It takes research to effectively answer how you can solve pain but when you?ve done your research, you?ll already know the hiring manager?s priorities, so you?re prepared to give answers that make you appear as one of the best candidates. Demonstrate how you?ve solved similar problems for past companies: ?I?ll be a great fit for the position as I've already helped past employers cut costs .Drawing on examples of when you have applied the relevant skills in a practical context, rather than just saying you've read them.You can also hint at your long-term suitability by dropping in passing references to skills/knowledge that aren?t on the job description, but might potentially be of use to the company at some point. You can take this question as an opportunity to talk again about your qualifications, credentials and psychological strengths that can benefit this position.
18)What would you do if a customer doesn't know what they want to order and the line behind them is getting long?
Ans.Show your better customer service skills here that how effectively you can observe needs of customer and help them according to their wants.Be honest and share what you will actully do in certain situation to help customer better and make them satisfied and happy.
19)What are your strong points?
Ans.This is a commonly-asked question in all interviews.You must be prepared to talk about your strong points or strengths.Your strengths must relate to the interviewer's requirements i.e Your strengths align with the institute?s needs or You have qualities,skills, and experience that set you apart from the competition.For example you may say:
*I always see to it that I finish my task ahead of the given time. I show that I am passionate about what I am doing.
*My biggest strength is working with a team and bringing a smile to my customers' faces. I enjoy having a good impact on peoples' lives and giving people a reason to smile.
*My attitude is my strength. The way I think gives me confidence to complete my task, no matter how hard the task is. And my attitude helps me to give this frank and bold answer.
*You are altruist who love mankind.
20)Are you aggressive?
Ans.If you are, describe it through a story / experience that you had. If you aren't, then explain why you're not. If the job role asks for you to be aggressive/not
aggressive and you're the opposite of it, explain how you would develop that characteristic.
21)what and how much you know about KFC?
Ans.The interviewer wants to know if you've done your homework or not.So before going for interview you need to collect information about KFC as much as possible,go through the KFC's web site.Research about achievements,history,Values,current issues and key players of KFC you are applying for.Look for new programs, projects, new directions. Look for their mission and how they describe themselves.
22)What would you do to motivate yourself everyday ?
Ans.This is your opportunity to tell your interviewer that what keeps you focused.Possible answers include that you encourage yourself to do well on the job by focusing on the positive,surround yourself with like-minded people that enjoy their work,by personal pride & accomplishments and by concentrating on your potential career growth.You can motivate yourself by motivating others and promoting a positive atmosphere in the working area.
23)What does loyalty mean to you?
Ans.Loyalty is faithfulness or a devotion to a person, country, group, or cause. Philosophers disagree on what can be an object of loyalty as some argue that loyalty is strictly interpersonal and only other human beings can be the object of loyalty.You may say that the meaning of loyalty for me is someone who is loyal to everyone.Loyalty is a comportment. Someone who is loyal is trustworthy and you can be sure that this person will be there for you anytime anywhere. Loyalty is fidelity, faithfulness.Someone who is loyal has a strong positive emotion in regard of others.They are always kind and affectionate.If someone is loyal they will never lie to anyone, they will alway tell you the truth even if the truth is hard to know or hear.That for me is the character of loyalty
24)Tell me about your weak points?
Ans.Such a tricky question.the interviewer ask this question to reaveal your shortcomings,but if you use the right way to way then it can be a golden opportunity to show that you are right for the job.You just need to show yourself in the best possible way.Think about it in advance and you?ll be able to answer this question smartly that helps you to come across in a positive light.And Try to turn a negative into a positive.Take a look on some examples:
*You are too much of a perfectionist.
*You work too hard sometimes.
*You are too detailed person(spending time on every single point).ETC
Just don't be too honest here.
25)What does good customer service mean to you?
Ans.Customer Service to me is about doing the right thing. It?s about treating a customer as they would expect to be treated and as you yourself would want to be treated. Deep down every customer wants to feel like they are your only and most important customer, and that?s exactly the feeling we should always strive to achieve with each and every one of ours.So show your interviewer that how much your customer is important for you and what can you do to make your customer satisfied and happy.
*Good customer service professionals provide a friendly voice and face to the company while solving problems, giving out accurate information, or helping clients make good decisions.
*Good customer service starts with how you treat every customer as valuable. It also involves knowing the inventory, being familiar with company policy, and courteously guiding customers so that problems are resolved.
*Good customer service is treating customers with a friendly, helpful attitude.
*Good customer service means helping customers efficiently, in a friendly manner. It's one of the things that can set your business apart from the others of its kind.
26)What was the most difficult situation you have had to deal with?
Ans.One of the common questions is when the interviewer wants you to describe a specific difficult work related situation that you have faced in your previous job and how you handled it. This interview question is asked in order to evaluate your communication skills, your ability to solve problems/issues and your conflict resolution abilities (i.e. analytical skills).Try to remember some of the difficult/hard work situations that you have experienced. There can be any number and different types of cases, most
*If you are in the customer service field, you might encounter one of those difficult customer service situations, where the problem is tough to solve, takes time and the customer was quite incited and angry.
*It might have been any delicate issue with team-mates, co-workers or a serious distinct problem in a project.
*Finally, describe the outcomes/results and what you have learned from that situation.
27)What are you goals?
Ans.This interviewer wants to test your ability and ambition to develop yourself as well as the ability to plan for the future.Just show that how much serious you are about your career.Being descriptive and shooting for a big goal is something interviewers want to hear.Say about your goal,the difficulty with the goal and show the step required to achieve that goal.This will show that you are not discouraged with difficult situations and will never give up.It will be a short answer that goes a long way.
28)When you can start working here? if hired.
Ans.This can be a common question to be asked at the end of an interview.It feels like a simple question, but it really isn't. So before answering this question think about what you absolutely need and what you would like.So the best response is to convey a willingness to start working as soon as possible.However, if you do have another job while you're in the application process for a new one, you need to be tactful in how you answer.
29)Tell me about a time when you failed?
Ans.Doing that effectively requires you to know yourself, to think of a time when a work-related situation didn't turn out quite as you had hoped, and most important of all to not be afraid to admit failure. Maybe you paid too much attention to details that caused you to miss a deadline, or you rushed a project to make a deadline by skipping a couple of critical steps. Or maybe your over-aggressive sales tactics got the better of you and you lost a potential client.Everyone makes mistakes.A would be interviewer knows that, so don't pretend you've never failed. An interviewer is interested in seeing how you took responsibility for your failure, what you learned from it, and how you would prevent similar failures from happening again.If you can tell your story honestly and confidently, the interviewer may see someone who knows himself or herself well and is always looking to improve. That?s something just about any employer would value in an employee.
30)What are your expectations from KFC ?
Ans.When an interviewer asks an open ended question like that, he isn't really interested too much in the answer. He wants to hear you speak, form ideas, and convey a message reflective of your thoughts.There are many things to expect from any job which you can include in your answer are :
*Working Conditions: having physical working conditions that are safe, not injurious to health, not stressful, and even comfortable.
*Hours: having working hours that allow one enough time with family and/or time to pursue other strong interests and live one's preferred lifestyle.
*Pay: being paid at least enough to meet one's needs, and being paid fairly in comparison to others.
*Company: working for a company that has a good reputation, that one can be proud of working for.
*Type of work: the kind of work that makes the best use of one's abilities and gives one a feeling of accomplishment.
KEEP COOKING,KEEP SERVING :-)