30+ Delta AirLine Cabin Crew Interview Questions with Best Answers
Delta Air Lines: Delta Air Lines, Inc. is a major American airline, with its headquarters and largest hub at Hartsfield–Jackson Atlanta I...
Visit there official site for current jobs opening
Think about what is important to the role of cabin crew to get an idea of what might be covered in your interview. You need to be an excellent communicator, place high value on great customer service, you need to be hard-working, proactive, have a good awareness of safety, be able to follow instructions and implement protocol, manage conflict and deal with difficult people and situations calmly….the list is pretty long! But by giving some thought to what is required in the role you can get a good idea of what sort of questions you might be able to expect.
Another good way of working out what you need to demonstrate is to pay close attention to any documents you are sent in advance of your interview such as the ‘job description’ or ‘person specification’.You need to make sure your experience matches what the interviewers are looking for.
Entry requirements can vary between airlines so you should check with them for exact details.
In general, you will need a good standard of education, including GCSEs (grades A-C) in maths and English, or equivalent qualifications, and previous experience in a customer service role.
You will also need:
a good level of fitness and color-normal vision
a smart appearance
the ability to swim well
a valid passport with no restrictions for the countries the airline travels to.
Skills required in cabin crew member are:
- Excellent 'people' skills.
- A confident and friendly manner.
- Tact and discretion.
- A polite but firm approach when dealing with difficult customers.
- A clear speaking voice.
- The ability to work as part of a team.
- Calmness under pressure and in emergencies.
- Sensitivity towards people who are anxious or upset.
- Good maths skills for handling cash, including foreign currency.
- Welcoming passengers on board and directing them to their seats.
- In case of emergencies, cabin crews are there to reassure passengers so that they follow the correct emergency procedures. The crew may have to deal with several emergencies such as cabin fires or first aid situations.
- At the end of a flight cabin crew members are there to make sure that passengers disembark the aircraft safely. The crew members are then asked to complete a written report that records all details of the flight.
- Informing passengers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away.
- Attending a pre-flight briefing, during which air cabin crew are assigned their working positions for the upcoming flight (crew are also informed of flight details, the schedule and if there are passengers with any special requirements, such as diabetic passengers, passengers in wheelchairs or the number of infants on board).
- Completing paperwork, including writing a flight report.
- Ensuring passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers.
- Giving first aid to passengers where necessary.
- Serving meals and refreshments to passengers.
- Selling duty-free goods and advising passengers of any allowance restrictions in force at their destination.
- Making announcements on behalf of the pilot and answering passenger questions during the flight.
- Carrying out pre-flight duties, including checking the safety equipment, ensuring the aircraft is clean and tidy, ensuring that information in the seat pockets is up to date and that all meals and stock are on board.
Once you have been successfully accepted by an airline to work as a cabin crew member you will have to complete a mandatory 4-6 week training course, which is governed by the Civil Aviation Authority and the European Joint Aviation Authorities. This training course is called SEP (Safety & Emergency Procedures) the SEP training is paid for by the airline plus you will also get your first month’s wages. During this time you will be trained on:
- Aircraft Evacuation
- Ditching (landing on water)
- Fire Fighting
- Passenger Management
- Security Related Issues
- Extraordinary Situations
- First Aid
- Always stick to the question you were asked. Don’t stray away from the discussion and move to irrelevant and unrelated topics.
- Prepare in advance some examples and answer the questions in specifics not in generalities.
- If you don’t have a skill, just tell the interviewer and don’t try to cover it up by giving examples that are not relevant. Even if you don’t have that particular skill, you might have some related skills and you can discuss them further if the interviewer wants to hear more.
- Prepare in advance couple of topics or ask any questions that may have resulted from the information exchanged during the interview.
- Try to establish the time frame for a hiring decision to be made and who you should get in touch with to follow up the status of your application.
- Sincerely thank the interviewer for the time spent with you. Give a firm handshake and make eye contact when doing this.
- Being successful at your cabin crew final interview is all about confidence. Confidence comes from being prepared.
What is the most important skill required by a member of an airline cabin crew?
What are your interests?
What do you know about this airline?
Why do you want to join this airline?
What are your strengths?
Tell me about your areas of improvement.
How would you deal with difficult or negative situation in your life?
Who are the major competitors of this airline?
What do you like most about this airline?
What is the customer care policy of this airline?
Why do you think you are perfect for this position?
How would you deal with an unsatisfied customer?
Would you like to work in a team or alone?
How would you handle pressure at work?
Can you give an example of when you have overcome a difficult challenge?
Why did you choose this career out of many others?
How long will you work for this airline?
What other languages you can speak?
How would you measure your own performance on this job?
Do you think you are overqualified for this position?
Describe yourself in one line.
What would you do if any customer complaint about your service?
If you were an animal, which one would you want to be?
Have you ever worked in a customer care or customer service job?
Tell me something about your family background?
Why should we select you not others?
How much do you expect to get paid?
What you can bring or contribute to this airline?
Do you have any question for us?